FAQ - MYHO Casa en

How can I book one of your apartments?

You can book directly from our website in the tab of the apartment of interest by clicking on the 'book' button or by requesting a quote from us you can book from it by clicking on the 'book now' button.

Is it possible to view the apartments before booking them?

No, it is not possible to view the apartments. Please remember that the photos on the site accurately represent their condition and features.

Can I call you by phone?

Sure, our phone numbers are: +39 0857950700 - +39 3342121319 (also whatsapp).

Do you charge commissions on your fees?

No, we do not charge commissions.

What payment methods are accepted?

A deposit of 30% of the total amount by bank transfer is required at the time of booking (within 3 days); the remainder can be settled on the day of arrival by credit/debit card or cash (NO check); it is also possible to settle the remainder by bank transfer up to 7 days before check-in.

When and where should I pay?

The final balance can be made on the day of arrival directly in the apartment with our staff members, who will be equipped with pos; therefore, you can make the payment by credit/debit card or even in cash (within the legal limits). You can also pay by bank transfer up to 7 days before arrival.

Are utilities (water, gas, electricity) always included?

Utilities are included in most of our vacation rentals, if not included the use of air conditioning is specified in the descriptive text of the apartment.

If I want to cancel my reservation, am I entitled to a refund of my deposit?

MyHo Casa flexibility: We offer you the possibility to make, within 30 days before arrival, 1 change of date, even in case of personal reasons, based on the availability and conditions on the website myhocasa.it. For more protection you can take out the Holiday Cancellation Insurance Policy with Europe Assistance Italy. The insurance indemnifies the penalty (with deductible) provided by the MyHo Casa contract in case of cancellation of the reservation and provides a cost equal to 5.5% of the total amount of the confirmed stay. It can only be added at the time of booking.

Is a deposit required upon arrival?

Yes, a deposit of € 100.00 is required upon delivery of the keys only and exclusively through pre-authorization on an enabled credit/debit card.
Why is the deposit required? The security deposit is required for a protection of MyHo Casa as the apartment must be left tidy and clean, free of garbage or any waste, the dishes washed and placed in their place and the fridge defrosted, if these simple rules are not respected, MyHo Casa may retain the security deposit.

What happens if, after booking an accommodation, I do not show up at the apartment on the day of arrival?

In the event that you fail to show up for check-in we will keep the entire deposit received, but you will still be required to make payment of the balance.

I have a dog but forgot to report it when booking, what can I do?

Small/medium sized pets are allowed in almost all of our apartments. On our website, within the description and among the amenities it is indicated if the apartment is "pet-friendly". There is an additional charge of € 35.00 (per animal) for the entire period.
In case the booked apartment does not accept pets, please contact our offices to find the best solution. P.S. It is not possible to bring and stay with animals in the apartments in which they are NOT allowed. We will proceed with the cancellation of the reservation and do not provide a refund.

What is meant by small/medium size?

Small/medium size means dogs up to 15/25 kg.

Is bed and bath linen provided in the apartment?

It is possible to rent bed and bath linen when booking as it is not present in the apartment. Pillows, pillowcases and mattress covers are present.

Are there consumables for personal cleaning, kitchen cleaning, first consumption such as oil/salt/sugar etc.?

No, there are no cleaning and first-consumption materials present.

What happens if I cause damage to the accommodation during my stay?

The first thing to do is to notify the local contact person, who will seek a restorative solution and with the technicians will be estimated the damage compensation you owe.

We are a youth group can we make reservations?

We reserve the right to refuse and cancel reservations formed only by youth groups under the age of 18.

I checked out yesterday and have not yet received the deposit credit.

The deposit is pre-authorized on credit card, the amount of € 100.00 is "frozen" and not withdrawn. Release time, usually 7/10/30 business days, depends on the bank/circuit of the card used; you do not find crediting operations because, as mentioned above, the amount was not withdrawn, simply account balance and available balance will come back to be aligned.

If I forget something in the accommodation, how can I retrieve it?

The first thing you need to do is to notify your contact person in a timely manner, should the lost item be there, you can arrange with him or her to pick it up (it will be your responsibility and your responsibility to arrange for a courier to pick it up). Remember that although we are here to help you, we disclaim any responsibility for any lost items.